Salesforce Omnichannel: Integrated Routing Of Service Requests to Improve Customer Satisfaction   Salesforce Lightning, a component-based framework for responsive app development offered by Salesforce.com, simplifies the processes for the business analysts, enterprise architects, task analysts and other business users not having adequate programming experience. Lightning is a suite of tools and technologies, and, Omnichannel in Service

Lightning Web Component Lightning web component (LWC) is a collection of modern lightweight frameworks created on latest web standards. This is built on a Document Object Model that makes use of reusable code and generates a dynamic interface without using JavaScript or building a library. Let us understand why lightning web components were introduced by

Marketing Cloud for Customized Digital Marketing Automation Marketing is always the backbone of any business. Whatever might be the size and nature of your business, adopting Automation and CRM Solutions like Marketing Cloud would be the burning need. It is clever to get technology-driven solutions to cope up with the growing needs of the market.

What is  ADDM ? Currently, all IT organizations are attempting to implement IT Service Management, which is based on understanding the environment, as it is challenging to manage systems that you do not know are there. Most noteworthy, the organizations can’t know what assets support which part of the business through discovery alone, hence, application

Accelerate Delivery with Jira Service Desk Approach to ITSM Regardless of ITIL’s (Information Technology Infrastructure Library) eminence as the gospel of Information Technology, outdated ITSM (Information Technology Service Management) tools supporting conventional ITIL has left numerous IT organizations upset. Retaining the old school may work in several areas, but IT is an exception to this