Implementation Services

SPM Global Technologies has gained years of expertise in managing end-to-end implementation of various ITSM products and services. Through our expert implementation services, we aim to provide the following benefits to the customer:

  • Reduce expenses
  • Achieve business objectives effectively
  • Manage risk due to IT

With our extensive range of packages involving primary market products available in the ITSM arena, we have solutions for both mid-size and large businesses.

ServiceNow

ServiceNow is the preferred product when companies realise the burden of legacy software platforms, leading to high amounts of wasted time and effort. Our team of ServiceNow experts start with consulting clients on the best route towards implementing an efficient service management platform. The bouquet of services include

  • Enterprise Service Management
  • Security Operations
  • IT Operation Management
  • IT Asset Management
  • Project Portfolio Management
  • Human Resources

Whether you need an as-is implementation or specific value-adds to the platform, our team is ready to handle your unique requirements for application integrations. With an extensive experience and proven track record, our experts have worked on several projects involving migration of service management tools to ServiceNow, delivering client delight through reduced maintenance costs and improved efficiency of resources and assets.

Here’s an infographic illustration courtesy ServiceNow community on the ServiceNow Store.

ServiceNow Store Infographic
ServiceNow Store Infographic

Salesforce

Here’s an illustration that depicts the expanse of areas where Salesforce products offer viable and robust solutions.

Image Credits/Source: Salesforce

Salesforce is one of the most customisable and robust solutions available to companies to help achieve their business objectives. Finding one’s way around the myriad of modular features available within the various products under Salesforce platform in itself can be quite a challenging task. Mapping these to specific requirements needs high knowledge of the ins and outs of the platform and its products.

We have consulted clients on a well-planned approach towards Salesforce implementation purely for the reason that an unplanned and unstructured implementation process could end up in loss of precious time, money and effort. SPM Global Technologies help companies with effective and intricately planned Salesforce implementation by using a set and defined process for predictable and expected results.

  • Requirements Analysis
  • Process Mapping
  • Gap Analysis
  • Setup and Configuration
  • Implementation
  • Customisation
  • Deployment
  • Post-implementation support

Our journey with our clients starts with understanding exactly which business processes and objectives need review, what are the pain points, which products under the Salesforce umbrella offer specific solutions addressing those pain points, what are the current platforms already being used in the company, what sort of reverse integration would be required with Salesforce and finally, a step by step approach to deploying a customised solution for Salesforce implementation.

We also provide training and support to our clients.

Our aim is to make Salesforce adoption as easy and smooth as possible for our clients.

BMC Suite of Products

BMC suite of products are preferred by companies that wish to transform from traditional IT setup into a digital organisation. SPM Global Technologies has helped clients leverage and take advantage of BMC’s cutting edge IT solutions to automate their work loads and improve service delivery to a great extent.

BMC suite of products offer the following portfolio of business solutions:

  • Service Management
  • IT Automation
  • IT Operations Management
  • Workload Automation
  • Cloud Management

If you are looking for a scalable, robust and affordable enterprise ITSM solution, BMC offers a host of options.