BMC Helix ITSM

BMC Helix ITSM – A Robust Service Management Platforms, Revolutionizing IT

ITSM (IT Service Management) embraces all activities (like policies, processes, etc.) that an enterprise performs for effective designing, planning, delivery, operation, maintenance, and control of IT service. BMC Helix ITSM constitutes to be a robust, service management platform, empowering the IT revolution. The intelligent automation and people-centric capability of this software solution, facilitate smart working in the modern agile business. BMC Helix Managed Services are delivered in the cloud along with hybrid or on-premise opportunities.

BMC Helix ITSM

BMC Helix ITSM Scenario supporting the development of BMC Helix ITSM

BMC Helix Implementation

Currently, BMC Helix Managed Services are driven by human and is extremely resource-intensive. Many of the ITSM processes and systems are manual, incorrect, and slow, leading to greater costs and lower productivity. Several BMC Helix Vendors are helping companies to migrate their workloads to the cloud platform for spending less time on upgrades. Helix ITSM Consultants also obtain the flexibility to add power on demand.

Entrepreneurs expect easy and successful migration in reduced time. They want to curtail costs but need the power to scale elastically. Service Management is getting disrupted by technologies like artificial intelligence (AI), Machine learning (ML), virtual agents, chatbots and the Internet of Things (IoT).  These techniques are driving changes in the way, enterprises are providing services in the future. Veteran business leaders are seeking BMC Helix Support Services to resolve real-time business challenges and get an edge over the competitors.

Is BMC Helix ITSM cloud-based?

Built for the cloud, the reimagined BMC Helix Support Services and operation experience remains unparalleled. This provides you with an omnichannel experience through Slack, Skype, Chatbot and more. Automation is possible with the help of conversational bots and RPA (Robotic Process Automation) bots, that help to automate digital tasks.

BMC Helix ITSM or NextGen Remedy:

BMC Helix cloud technology has mobile accessibility. As a result of which, everything remains in the BMC family. Previously called “BMC Remedy”, it facilitated service management in IT companies. IT professionals could easily manage internal issues, with BMC Remedy. It is now updated to work within the Helix technology and it can be hosted on the cloud.

How to use Helix BMC?

BMC Helix Managed Services enable non-coders to co-create. You can seek BMC Helix Trainings for using Helix BMC in the following way:

  1. Configuring enterprise applications through visual drag-and-drop design tools.
  2. Using drag-and-drop connectors, with integration service for communicating with top third-party services as well as core systems.

What is the Helix tool?

Helix comprises an incident response and computer forensics toolkit, based on standard Knoppix Live bootable CD. It contains several tools for an incident response on Linux systems and Windows.

What is BMC Helix Discovery?

BMC Helix Discovery constitutes a data center discovery solution. This helps to automatically determine data center inventory, configuration, and relationship data, by mapping applications to IT infrastructure. You can manage IT and leverage data for enhancing IT process and productivity, by eliminating guesswork with data-driven decision making.

What is Helix Change Management?

BMC Helix Service Providers allow agile DevOps organizations to maximize their delivery and improve the overall quality of their services. Helix ITSM Consultants ensure governance and compliance to pursue their journey to become an Autonomous Digital Enterprise. BMC Helix is a simplified change request technique through a guided process.

What are the Features of BMC Helix ITSM?

Several IT organizations are depending on ITSM services. BMC Helix ITSM has the following features:

BMC Helix Trainings

Event & Problem Management

BMC Helix Service Providers facilitate building and resolving events quickly through smart, contextual, and practical event matching. BMC Helix Support Services allow natural language, unshaped data access of tickets, and recommended techniques of solving issues in an accurate manner. BMC Helix Vendors make use of improved service analytics to drive efficiency.

It helps to get lower call volumes with Omni-channel self-service, through BMC Helix Digital Workplace. Further, it makes the best use of agent productivity with a modern User Interfaces. BMC Helix works with the best practices of ITIL (IT Infrastructure Library) with complete training and innovative ITIL procedures.

BMC Helix ITSM

Dealing with Practical Problems

BMC Helix ITSM integrates Artificial Intelligence for identifying clusters of recurring events. This helps spontaneous analysis, reorganizing problem management. Further, this enables agents to emphasize challenge areas and decrease loads of the management team.

Moreover, this facilitates automating tedious and manual problem management practices. Analysis through Advanced AI k algorithms helps to accurately identify clusters of recurring incidents. Hence, there is a seamless transfer from problem recommendation, investigation to closure. Further, real-time incident correlation allows resolving issues from the analyzed trends.

BMC Helix ITSM

Change Release Management

BMC Helix ITSM allows agile DevOps enterprises to maximize their process of delivery and quality of service. This feature enables a simplified change request process with a Drag-and-drop change calendar, automated contextual clash detection as well as making an impact analysis.

Added to that, there is improved risk analytics, programming routine changes without interaction along with the delivery of crucial information for the decision-making of the agents.

BMC Helix ITSM Third Party Vendor

BMC Helix Multi-Cloud Broker

This feature helps to deliver a flawless service through multi-cloud environments. IT managers work in a flexible and configurable cloud-based multi-service. Using this facet, the IT project team members have effective collaboration with various BMC Helix ITSM Third Party Vendors for resolving issues.

Helix ITSM Consultants integrate events, problem, and change management through significant agile development and audit performance competencies for evaluating service integrity. Moreover, Integrated Security Information & Event Management capabilities boost service and operational efficacies.

BMC Helix Vendors

Insights

BMC Helix ITSM provides the insights to visualize cross-functional services as well as operational management. Powerful analytics and the automatic formation of natural language narratives enable users to get a quick insight into substantial data. In addition, IT professionals visualize data about Changes, Incidents, Metrics, Chatbot Conversations, Service Requests, Events, Capacity, etc. There are several exclusive visualizations in BMC Helix ITSM.

Further, you can get customized reports and dashboards and make use of the storyboard feature for producing slide shows with practical data through competent BMC Helix Training. You can also obtain automated insights based on the significance of data and collaborate in a flawless manner.

BMC Helix Trainings

Knowledge Management

BMC Helix ITSM Third Party Vendor helps you get cohesive, industry-leading knowledge management competencies with smart recommendations. This facilitates bringing the correct information to the end-users and agents for resolving issues in a fast and accurate manner. Integrated knowledge-centered Service enables fast and accurate delivery.

In addition, you can get lifecycle management of knowledge articles for getting up-to-date information and curation. Besides, there is the availability of robust multi-media content for enhanced support. BMC Helix Knowledge Management solutions also facilitate real-time conversions and circumstantial responses, improving out-of-the-box capabilities.

BMC Helix Support Services

BMC Helix Digital Workplace

Contemporary self-service offers spontaneous and intelligent customer experience to enable organizations to step into future work. Intellectual self-service enables employees to fast resolve problems before submitting a request. A cohesive service catalog removes misperception, through presenting services from manifold business units in a single set.

A customer interface helps employees obtain what they want with a one-stop-shop solution for services. Omni-channel and knowledge management facilitates employees to get the best information, as per their requirement. In addition, easy administration with drag-and-drop allows workflow customization. Furthermore, configuration enhancement enables faster resolution and improved user experience.

BMC Helix Managed Services

Management of Assets

BMC Helix ITSM also delivers comprehensive lifecycle management of IT assets, from the stage of procurement to the end of the product lifecycle. This helps to track asset devaluation in due course of time. Moreover, with BMC Helix Trainings, you can ensure compliance, evading audit costs along with software license management.

Further, it identifies contract violations and buying opportunities. You can know exactly about the number of assets, asset locations and the people using them. Consequently, you can make informed decisions about IT changes. Moreover, you can make use of remote support and automated configuration functionalities for client systems.

BMC Helix Service Providers

Configuration Management

This feature of BMC Helix ITSM supports the ITSM process through a single-source reference for all IT infrastructure and services. Moreover, it helps to enhance the user experience with a contemporary, persona-based User Interface. You can boost efficiency and stability with a single source of reference for all IT infrastructure and services.

Further, it decreases costs through automating tasks that earlier required manual interference. IT managers can reduce risk, through improved understanding of change dependences and operate services with strong insights into parameters. This allows smooth integration between support and operational processes.

BMC Helix ITSM

Service Request Management

The service request management feature of BMC Helix Implementation helps you to describe a catalog of service requests. This reflects the services provided to internal and external clients. You can quickly obtain efficiency in the delivery and IT services support. Self-service solutions of BMC Helix ITSM implementation include incident, modifications, asset and work orders.

Further, it offers a centralized catalog of requests like price, service targets and approval guidelines to mechanize and monitor standard requests. This allows self-help through knowledge access for decreasing the number of calls to the service desk.

CIO, Change Manager, IT Operations Manager, as well as Service Desk Manager, prefer this predictive, innovative, and intelligent service management for better, faster, accurate and smarter delivery in a cost-effective way. As per industry research, it is found that organizations obtained significant savings with BMC Helix Vendors, maximizing return on investment.

So, why are you waiting for me? Choose BMC Helix ITSM Third Party Vendor to obtain modern persona-based UX optimized across devices and cognitive automation capabilities. You would be benefitted from IT service support function, integration, and spontaneous change management capabilities. Seek one of the best BMC Helix service providers to get smart reporting, out-of-the-box ITIL processes and comprehensive knowledge management.

FAQs on BMC Helix ITSM

BMC Helix Platform constitutes to be an open, accessible service and operations management service, enhancing efficacy, output, and innovation.

BMC Helix is used by various organizations as a ticket management system. The solution also facilitates:

  • Change Management
  • Incident Management
  • Request Management
  • Knowledge Management &
  • Asset Management.

It helps you retain a wide array of ticket types across ITSM in one tool.

BMC Helix ITSM constitutes to be a powerful and people-centric solution, which exploits emerging technologies like Artificial  Intelligence and Machine Learning. While transferring from Remedy on-premise to BMC Helix ITSM, IT professionals gain Analytical service management via auto-classification and routing of incidents.

BMC Helix Remedyforce comprises comprehensive IT service management, which scales and adapts to the requirement of mid-size enterprises. Created on the Salesforce cloud platform, BMC Helix Remedyforce lets you flawlessly combine IT operations management and intellectual competencies to ensure business efficacy, compliances and security.

BMC Helix allows non-coders to co-create.  IT professionals use Helix BMC in the following ways:

  • Configuration of enterprise applications through visual drag & drop design tools.
  • Making use of drag-and-drop connectors, with integration service for collaborating with third-party services and core systems.

IT organizations depend to a great extent on  BMC Helix ITSM solution, due to the following features:

  • Incident Management
  • Practical Problem & Knowledge Management
  • Insights
  • Change Release Management
  • Asset Management
  • Configuration Management
  • Service Request Management

BMC Helix enables DevOps organizations to maximize delivery and enhance the overall service quality. The solutions ensure governance and compliance to follow their journey to be an Autonomous Digital Enterprise. BMC Helix constitutes to be a fundamental change request methodology through a guided procedure.