IT task automation has been a boon to digital businesses. Likewise, ServiceNow IT process automation is a great benefit for skilled staff to eliminate repetitive administrative work. With IT workflows services you can collaborate IT, risk management and security on a single platform. You can deliver resilient services aligned with customer-centric priorities.
ServiceNow IT Operations Management delivers-
ServiceNow IT management workflow provides a common platform across ITOM, ITSM, ITBM, ITAM, and Security operations. The single data model helps to optimize service operations through a unified, cloud-based platform for operations and service management. It also offers a single pane of glass monitoring – a view of all IT systems and end-to-end business services. With AIOps, organizations can predict issues, reduce user impact and automate resolutions.
Anomaly Detection in ServiceNow ITOM has a level of processing applied to specific CIs and metrics. It provides Anomaly Map Identification. The groups include gathering metrics only. It reflects upper and lower bounds displaying anomaly scores and the highest processing level creates IT alerts.
The enhanced event management application has capabilities that provide features like alert aggregation and root cause analysis. Additionally, the Operational Intelligence Module in ITOM health delivers features like choosing and configuring metrics to monitor, disabling event collection and creating configurations setting rules.
With third-party IT workflow-managed services, organizations can avail anomaly detection to optimize their workflows efficiently and detect issues to avoid user impacts.
The probable root cause analysis (RCA) offers a list of probable root causes for alerts. Further, the existing data help determine the root cause of an issue.
ServiceNow ITOM’s single data model gives access to all data points and instant visibility into changes along with the context.
RCA considers three factors – Alerts, Configuration Item (CI) topology, and change requests on the CIs. It maps the alerts and change requests to the CIs and calculates the route cause score. And, the root cause score determines how RCA populates the probable root causes list.
RCA helps the companies to identify the root causes with the context and helps eliminate the errors before alerts happen. You can achieve this solution from the ITSM service vendors.